How abv999 Handles Your Data
These cards summarise the most important aspects of our privacy practices. They are not a substitute for reading the complete policy below.
What We Collect
Registration details, identity documents, payment transaction data, device and usage information, and communications you send to our support team. We collect only what is necessary for the purpose stated.
Why We Process It
Account management, KYC/AML compliance, payment processing, fraud prevention, customer support, responsible gambling controls, and — with your consent — marketing communications.
Who We Share It With
Regulated third-party service providers (payment processors, identity verification providers, compliance tools) strictly under data processing agreements. We do not sell your personal data to third parties.
How Long We Keep It
Retention periods depend on data type and legal obligation. Account data is typically retained for the life of the account plus a legally mandated period thereafter. Marketing preferences are retained until withdrawn.
Your Rights
You have the right to access, correct, delete (where applicable), restrict or port your personal data. You also have the right to withdraw consent and object to certain processing activities.
Cookies & Tracking
We use strictly necessary, functional and analytical cookies. You can manage cookie preferences through your browser settings. We do not use cookies to build advertising profiles for third-party ad networks.
1Introduction
abv999 ("Platform", "we", "us", "our") is committed to protecting the privacy of all individuals who use or interact with our platform. This Privacy Policy ("Policy") sets out in clear, structured terms how we collect, use, store, process and protect personal data in connection with your use of abv999, including our website at abv999.cam, associated mobile interfaces, account features and customer support channels.
This Policy applies to all registered users and visitors to the abv999 platform, including users based in Pakistan and other jurisdictions from which the platform is accessed. By creating an account, depositing funds or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to our processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions, which govern your contractual relationship with abv999. In the event of any inconsistency between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
Pakistan context: abv999 does not claim to be regulated, licensed or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial Pakistani authority. Data processing described in this Policy operates under the legal framework applicable in the jurisdiction of the operator's license. Pakistani users are responsible for understanding applicable local data protection obligations that may apply to them.
2Definitions
The following definitions apply throughout this Privacy Policy:
3Data Controller
The data controller responsible for the personal data processed through the abv999 platform is the operating entity that holds the relevant gaming license under which abv999 operates. For all data-related enquiries, requests and complaints, users should contact our Data Protection team via the support channels described in Section 16 of this Policy.
abv999 may appoint Data Processors — third-party organisations that process personal data on our behalf — to perform specific functions such as identity verification, payment processing, fraud detection and analytics. All Data Processors are bound by contractual data processing agreements that restrict how they may use personal data and require them to maintain appropriate technical and organisational security measures.
4Personal Data We Collect
4.1 Data You Provide Directly
When you register an account, use platform features or contact support, you provide us with personal data including:
- Registration data: Full legal name, date of birth, email address, residential address, telephone number and chosen username.
- Identity verification documents: Copy of CNIC (Computerised National Identity Card), passport or other accepted government-issued identity document; proof of address documentation; selfie or liveness check image where required.
- Financial data: Payment method details (e.g., bank account identifiers, mobile wallet references for services such as Easypaisa or JazzCash), deposit and withdrawal transaction records. Note that abv999 does not store full payment card numbers; sensitive payment data is processed directly by regulated payment processors.
- Communications: Content of messages, live chat transcripts and support tickets submitted to abv999's customer support team.
- Responsible gambling data: Deposit limits, loss limits, session controls and self-exclusion elections that you configure in your account settings.
4.2 Data Collected Automatically
When you access the abv999 platform, certain technical data is collected automatically:
- Device and access data: IP address, device type, operating system, browser type and version, screen resolution and mobile carrier.
- Usage data: Pages viewed, session duration, games accessed, betting activity, navigation paths and timestamps.
- Cookie and tracking data: See Section 6 for full details of our cookie practices.
- Geolocation data: Approximate location derived from IP address for fraud prevention and jurisdiction compliance purposes. We do not collect precise GPS-level location data unless you explicitly authorise it.
4.3 Data from Third Parties
We may receive personal data about you from third-party sources including:
- Identity verification providers who confirm the authenticity of your KYC documents.
- Fraud detection and AML screening services that cross-reference your details against relevant sanctions and risk databases.
- Payment providers who confirm transaction status and flag suspicious payment activity.
- Responsible gambling registers or self-exclusion databases where applicable in the operator's jurisdiction.
5Processing Purposes & Legal Bases
The table below sets out the principal purposes for which abv999 processes personal data and the legal basis for each processing activity:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Registration data, login activity | Contract performance |
| Identity verification (KYC) | CNIC/passport, selfie, proof of address | Legal obligation / Contract |
| Payment processing & fraud prevention | Financial data, transaction history, IP address | Contract / Legitimate interest |
| AML & regulatory compliance | Identity data, transaction history, source-of-funds info | Legal obligation |
| Customer support provision | Communications, account data | Contract performance |
| Responsible gambling controls | Limit settings, self-exclusion data, gameplay activity | Legal obligation / Contract |
| Platform security & integrity | Device data, IP address, usage patterns | Legitimate interest |
| Analytics & platform improvement | Aggregated usage data, session data | Legitimate interest |
| Marketing communications | Email, contact preferences, account activity | Consent (opt-in) |
| Dispute resolution & legal claims | All relevant account and transaction data | Legitimate interest / Legal obligation |
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6Cookies & Tracking Technologies
6.1 Types of Cookies Used
abv999 uses the following categories of cookies and similar tracking technologies:
- Strictly Necessary Cookies: Essential for the platform to function correctly. These include session management cookies, authentication tokens and security cookies. These cannot be disabled without significantly impairing your ability to use the platform.
- Functional Cookies: Remember your preferences such as language settings, game preferences and display options to provide a more personalised experience.
- Analytical / Performance Cookies: Collect aggregated, anonymised data about how users interact with the platform to help us identify and resolve performance issues and improve user experience. Data collected is not used to identify individual users.
- Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity and other security threats.
abv999 does not deploy third-party advertising cookies or use cookie data to build behavioural advertising profiles for external ad networks.
6.2 Managing Cookie Preferences
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or set your browser to alert you when cookies are being placed. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Browser-level cookie management instructions vary by browser — consult your browser's help documentation for guidance.
7Data Sharing & Disclosure
abv999 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:
- Service Providers / Data Processors: Companies that provide services on our behalf under data processing agreements, including payment processors (which may include interfaces with familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast and bank transfer services via HBL, UBL, Meezan Bank or Bank Alfalah), KYC/identity verification providers, fraud detection platforms, cloud hosting providers, customer support tooling and analytics services. These processors are contractually restricted from using your data for any purpose other than performing services for abv999.
- Legal and Regulatory Obligations: Where required by law, court order, regulatory authority or pursuant to anti-money laundering obligations, we may disclose personal data to relevant authorities. Such disclosures are made only to the extent required and are documented appropriately.
- Business Transfers: In the event of a merger, acquisition or sale of assets involving abv999, personal data may be transferred to the successor entity, subject to equivalent privacy protections as described in this Policy. Users will be notified of any material change to data controller identity.
- Responsible Gambling Registers: Where applicable under the operator's license jurisdiction, information about self-exclusion elections may be shared with multi-operator self-exclusion registers to give effect to your exclusion across participating platforms.
Payment provider note: Sharing data with payment service providers is required for transaction processing. The mention of Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah does not imply that these institutions endorse abv999 or online gambling. Data sharing with these services is strictly transactional and governed by their own privacy policies.
8Data Retention
abv999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations and to establish, exercise or defend legal claims. The following general retention principles apply:
- Active Account Data: Retained for the lifetime of the account. Account data includes registration information, KYC documents, transaction history and communications.
- Closed Account Data: Following account closure, personal data is typically retained for a minimum of five (5) years to comply with AML regulations, financial record-keeping obligations and dispute resolution requirements. The exact retention period may be longer where required by the operator's applicable regulatory framework.
- KYC Documentation: Identity documents are retained for the period required by applicable AML/KYC regulation in the operator's jurisdiction, which may extend beyond account closure.
- Marketing Preferences: Retained until you withdraw consent for marketing communications. Withdrawal of marketing consent does not affect retention of other data categories for other lawful purposes.
- Technical Logs: Server and access logs are retained for a shorter operational period (typically 90–180 days) before being deleted or anonymised, unless a security incident requires longer retention.
- Responsible Gambling Records: Self-exclusion records and limit settings are retained for the legally required minimum period to prevent circumvention of exclusion measures.
9Security Measures
abv999 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
- HTTPS/SSL encryption for all data in transit between your browser or device and the abv999 platform.
- Encryption at rest for sensitive personal data including identity documents and financial information.
- Access controls limiting personal data access to authorised personnel with a legitimate business need.
- Multi-factor authentication options for user accounts to reduce the risk of unauthorised access.
- Regular security assessments of platform systems and third-party service providers.
- Documented data breach response procedures enabling prompt investigation and notification where required.
Your responsibility: No security system is infallible. You are responsible for maintaining the security of your account credentials. Never share your password with anyone — abv999 staff will never ask for your password. If you suspect your account has been compromised, contact support immediately via Live Chat or the Help Centre.
10International Data Transfers
abv999 operates internationally and may transfer personal data to countries outside the jurisdiction of the User's residence, including countries outside Pakistan. Where personal data is transferred internationally, abv999 ensures that appropriate safeguards are in place in accordance with the legal requirements of the operator's jurisdiction. Such safeguards may include standard contractual clauses, binding corporate rules or transfers to jurisdictions with an equivalent level of data protection.
Pakistani users should be aware that Pakistan does not currently have a comprehensive general data protection law equivalent to the EU's GDPR. abv999 applies the data protection standards of its licensing jurisdiction to all data processing operations, regardless of the data subject's country of residence.
11Your Data Rights
Depending on the legal framework applicable in the operator's jurisdiction, you may have the following rights in relation to your personal data. abv999 is committed to facilitating the exercise of these rights in a timely manner:
Right of Access
You may request a copy of the personal data abv999 holds about you and information about how it is processed.
Right of Rectification
You may request correction of inaccurate or incomplete personal data held about you. Some corrections require re-verification through KYC.
Right to Erasure
Where there is no legal obligation or legitimate interest requiring retention, you may request deletion of your personal data. Erasure may not be possible where data is required for AML compliance or legal proceedings.
Right to Restrict Processing
You may request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested.
Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
Right to Object
You may object to processing based on legitimate interests, including direct marketing. Where marketing is concerned, abv999 will stop processing immediately upon receipt of a valid objection.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Rights Related to Automated Decisions
Where we make automated decisions that significantly affect you, you have the right to request human review, express your view and challenge the outcome where legally applicable.
To exercise any of the above rights, contact our Data Protection team using the details in Section 16. We will respond to verified requests within the timeframe required by applicable law. Identity verification may be required before processing a rights request.
12Minors & Age Policy
The abv999 platform is strictly for adults aged 18 years or older, or the higher minimum age required by the operator's license jurisdiction. abv999 does not knowingly collect, process or retain personal data from individuals who are under the applicable minimum age.
Age verification is conducted as part of the KYC process using government-issued identity documents such as a valid CNIC or passport. Where abv999 becomes aware that personal data has been collected from an individual who is under the minimum age requirement, that data will be deleted promptly and the account will be closed.
If you are a parent or guardian and believe that a minor has registered an account on abv999, please contact our support team immediately so that the account can be reviewed and the relevant data handled appropriately.
13Third-Party Services & Links
The abv999 platform does not include external links to third-party websites as part of its navigational structure. However, payment processing, identity verification and certain operational functions may involve interfaces with third-party services. These third parties operate under their own privacy policies, which abv999 cannot control.
Where third-party service providers process personal data on our behalf, they do so as Data Processors under binding contractual data processing agreements that prohibit them from using your data for any purpose other than the services they provide to abv999. We conduct due diligence on the data protection practices of third-party processors before engaging their services.
abv999 is not responsible for the privacy practices of any third-party service provider operating independently of the platform. Users should review the privacy policies of any third-party services they interact with directly.
14Marketing Communications
abv999 may send marketing communications, promotional offers and platform updates to registered users where you have provided explicit consent to receive such communications during account registration or subsequently through your account preferences.
You have the right to withdraw consent for marketing communications at any time by:
- Updating your notification preferences through your account settings.
- Clicking the unsubscribe link included in any marketing email.
- Contacting our support team via Live Chat or the Help Centre and requesting removal from marketing lists.
Withdrawal of marketing consent will not affect your ability to use the platform or receive transactional communications related to your account (e.g., deposit confirmations, KYC status notifications, withdrawal processing updates).
Responsible marketing: abv999 applies responsible gambling considerations to its marketing practices. Marketing communications will not be sent to users who are self-excluded or who have elected to receive gambling-related marketing restrictions.
15Changes to This Privacy Policy
abv999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or platform features. When material changes are made, we will notify registered users by email or through a prominent notice on the platform prior to the changes taking effect.
The effective date at the top of this Policy indicates when the current version was last reviewed and approved. We encourage you to review this Policy periodically. Your continued use of the platform following notification of any update constitutes your acknowledgment of the revised Policy.
Where a proposed change would involve processing your personal data in a materially different way from what was described at the time of collection, and where that processing requires fresh consent, we will seek your explicit consent before proceeding.
16Contact & Complaints
16.1 Data-Related Enquiries
For questions, requests to exercise your data rights, or any concerns about how abv999 processes your personal data, please contact our Data Protection team through the following channels:
- Live Chat: Available through the Platform's Help Centre. For urgent account-related data matters, Live Chat is the fastest channel.
- Help Centre: Self-service guidance on account settings, data preferences and responsible gambling tools is available through the Help Centre on the platform.
- Email: [email protected] — displayed as plain text only; not a clickable link. Please include your registered username and a description of your data enquiry.
16.2 Response Timeframes
abv999 will acknowledge data rights requests promptly and will aim to respond within the timeframe required by applicable law in the operator's jurisdiction. Where additional time is required to process a complex request, we will notify you of the expected timeline. Identity verification will be required before data rights requests are processed to prevent unauthorised access to personal data.
16.3 Complaints
If you believe abv999 has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to raise a complaint with the relevant data protection supervisory authority in the operator's license jurisdiction. We encourage you to contact abv999 directly in the first instance so that we have the opportunity to address your concern.
Questions About Your abv999 Privacy?
If you have questions about how abv999 handles your personal data, want to exercise a data right, or need to update your privacy preferences — our support team is here to help.
18+ only. abv999 does not claim Pakistani regulatory approval. Online gambling may be restricted under Pakistani law. Gambling involves financial risk — play responsibly.